INSTRUCTIONS: CONNECTICUT 2012 CONSUMER REPORT CARD SURVEY - PART 2

Managed care organizations are required to complete an annual consumer report card survey. This article discusses part 2 of this survey, which can be obtained from the website maintained by the government of Connecticut.

Connecticut 2012 Consumer Report Card Survey - Part 2 Step 1: On the first page, enter the name and address of the managed care organization, as well as the name and title of a contact person, and a contact telephone number and email address. You should also enter the number of primary care physicians in the provider network who are board certified where indicated.

Connecticut 2012 Consumer Report Card Survey - Part 2 Step 2: The second page concerns the percentage of physician specialists in the provider network who are board certified, breast cancer screenings, cervical cancer screenings, colorectal cancer screenings and controlling high blood pressure.

Connecticut 2012 Consumer Report Card Survey - Part 2 Step 3: The third page concerns cholesterol management for patients with cardiovascular conditions, childhood immunizations and beta blocker treatment after a heart attack.

Connecticut 2012 Consumer Report Card Survey - Part 2 Step 4: The fourth page concerns prenatal care in the first trimester and postpartum, adult access to preventive/ambulatory health services, outpatient drug utilization for managed care enrollees, and eye exams for people with diabetes.

Connecticut 2012 Consumer Report Card Survey - Part 2 Step 5: The fifth page concerns comprehensive diabetes care and member satisfaction.

Connecticut 2012 Consumer Report Card Survey - Part 2 Step 6: The next three pages contain questions which are to be answered by those enrolled in the network to measure member satisfaction.

Connecticut 2012 Consumer Report Card Survey - Part 2 Step 7: The ninth page is the beginning of the mental health services addendum. The ninth page concerns mental health utilization-inpatient discharges and average length of stays, mental health utilization percentage by level of care, and chemical dependency utilization inpatient discharges and length of stays.

Connecticut 2012 Consumer Report Card Survey - Part 2 Step 8: The next two pages require further information about mental health services.

Connecticut 2012 Consumer Report Card Survey - Part 2 Step 9: The twelfth page concerns fully insured and self insured behavioral health statistics, while the last page concerns claim denial data for the year.