INSTRUCTIONS: ARKANSAS ADMINISTRATIVE REVIEW REQUEST

Arkansas parties in child support cases who feel that the offices of the Arkansas Office of Child Support Enforcement have been unprofessional, discourteous or otherwise inadequate in handling their case should first speak with their caseworker. If this fails to yield results, the parent should then contact a supervisor at the office in question. If this fails to produce results, you may speak directly with the office manager. If you still are not satisfied with the handling of your case, you may call the Office of Child Support Enforcement's customer service division to file a complaint. Alternately, you may complete the Administrative Review Request discussed in this article. This document can be obtained from the website maintained by the Arkansas Department of Finance and Administration.

Arkansas Administrative Review Request Step 1: On the first blank line, enter the date.

Arkansas Administrative Review Request Step 2: On the second blank line, enter your name.

Arkansas Administrative Review Request Step 3: Indicate whether you are a custodial or noncustodial parent by circling the appropriate description.

Arkansas Administrative Review Request Step 4: On the third blank line, enter your case number.

Arkansas Administrative Review Request Step 5: On the fourth blank line, enter your street address.

Arkansas Administrative Review Request Step 6: On the fifth blank line, enter your city, state and zip code.

Arkansas Administrative Review Request Step 7: On the sixth blank line, enter your daytime phone number, including the area code.

Arkansas Administrative Review Request Step 8: In the next section, provide a brief written description of your problem with your case has been handled. Note that the Office of Child Support Enforcement has no authority over judge's decisions and cannot process complaints related to unfavorable rulings.

Arkansas Administrative Review Request Step 9: Mail the form to the address of your child support enforcement office. You can expect to receive a response from the office manager within 10 days of their receipt of your request.

Arkansas Administrative Review Request Step 10: If you are not satisfied with the results of the administrative review, you may request an additional review by calling or faxing the department at the numbers given at the bottom of the page. Alternately, you may mail your request for additional review to the P.O. box given at the bottom of the page.